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Manage and oversee development of customer project requirements, business processes and key performance indicators that improve products and services Manage overall collaborative effort with operational leadership and represented work groups to develop and implement sustainable solutions Drive continuous improvement by developing and implementing systems and process improvements that optimize oper
Posted 2 days ago
The terms and conditions of this position are covered by the CWA IBT Collective Bargaining Agreement. The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Promotes and sells air travel to the traveling public or freight forwarders. Provides assistance with passenger check in and cargo acceptance. Interprets government rules and requiremen
Posted 2 days ago
The terms and conditions of this position are covered by the CWA IBT Collective Bargaining Agreement The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Promotes and sells air travel to the traveling public or freight forwarders. Provides assistance with passenger check in and cargo acceptance. Interprets government rules and requirement
Posted 2 days ago
Perform training needs assessments and analyze results to determine training needs and performance gaps Design and develop web based training materials to meet Flight Service training requirements Work collaboratively with a diverse team (department managers and supervisors, customer representatives, subject matter experts, instructional staff, program developers) to research, design, develop and
Posted 2 days ago
Performs a wide variety of office duties including coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P card spending, tracking anniversaries/birthdays and arranging travel and hotel accommodations Provides assistance with preparation of management presentations and
Posted 2 days ago
Perform training needs assessments and analyze results to determine training needs and performance gaps Design and develop web based training materials to meet Flight Service training requirements Work collaboratively with a diverse team (department managers and supervisors, customer representatives, subject matter experts, instructional staff, program developers) to research, design, develop and
Posted 2 days ago
Resolve operational staffing problems during tour of duty including assigning extra hours or when possible release employees early Work in operation during peak or irregular periods Spend majority of time interacting with employees Use cross functional teams to generate and implement quality improvement ideas Knowledge of agent and fleet service clerk work rules to conduct coaching/counseling sess
Posted 2 days ago
Location AA Headquarters 1 (DFW HDQ1) Additional Locations None Requisition ID 14522 Job Description The Director, Senior Attorney will be a transactional attorney in the Commercial group of the American Airlines Legal Department. The Commercial group provides legal advice and counseling and negotiates, drafts and interprets contracts and assists in business strategic planning for the company
Posted 2 days ago
Supports the Station Manager in leading airport personnel to provide a superior customer service experience Supervises employees who scan, transport, and sort mail, and who load and unload mail to and from ground equipment and aircraft Leads and directs airport personnel to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations, including DOT, FA
Posted 2 days ago
Labor arbitrations and dispute resolution work for contract work groups, including serving as part of the Legal team at arbitration hearings Assist Labor Relations, Human Resources and Operating groups in responding to and managing union grievances Provide advice on time sensitive operational issues with labor implications and assist with investigations of labor issues Build and foster positive an
Posted 2 days ago
Location AA Headquarters 1 (DFW HDQ1) Additional Locations None Requisition ID 14674 Job Description The Senior Financial Analyst role is part of the Network Strategy/Regional Finance team that provides strategic guidance, adhoc analysis to shape decisions that enhance our Wholly Owned carrier performance. The Senior Financial Analyst responsibilities include Collaborate and work closely wit
Posted 2 days ago
Prepare and review transaction tax returns for monthly, quarterly and annual filings Assist in the supervision of the compliance process and ensure all returns and payments are remitted on a timely basis Research transaction tax issues Interpret and comply with state, local and federal statutes, regulations and legislation Assist with the reconciliation of transaction tax general ledger accounts P
Posted 2 days ago
Process outside department timekeeping data accurately by the required deadline Consistently apply company policy and government regulations to all processing Review audit reports for processing errors and request corrections as necessary Research employee questions and provide resolution, as dictated by company policy Review contracts and apply special processing requirements to specialized workf
Posted 2 days ago
Define business and functional requirements, collaborate with technical resources to ensure technical designs and configuration aligns with requirements Use interviews, diagraming and requirement workshops to produce all necessary functional and nonfunctional requirements Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into deta
Posted 2 days ago
Location AA Headquarters 2 (DFW HDQ2) Additional Locations None Requisition ID 14772 Job Description American is in the business of serving the travel needs of our customers. At the core of the Company is our commitment to our customer, people just like you. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer centric planning, innovative
Posted 2 days ago
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