As part of CDW's Digital Velocity (DV) organization, Observability Engineers engage with clients and internal teams to provide Observability solutions across a broad range of products and solutions. This role is consultative in nature and successful candidates will blend technical expertise with consultative delivery. This role is expected to have deep technical knowledge in core areas and tools pertaining to a broad range of Observability platforms and solutions.

Key areas of responsibility

• Provide Professional Services Delivery within CDW's DV organization with expertise in Observability Solutions.
• Billable consultant providing Infrastructure and Application Performance analytics and engineering services to DV clients
• Engineer delivery best practices for Modern Observability solutions for clients leveraging technologies, including, but not limited to, LogicMonitor, Dynatrace, Cisco Observability, Open Telemetry (OTEL), etc.
• Engineer additional automation solutions including, but not limited to, Containers, CI/CD pipelines, Kubernetes, Azure DevOps, etc.
• Operate as part of a team leveraging ITIL, Agile, and Scrum methodologies
• Engineering and consulting Observability services around Cloud core resources, cloud networking, IAM, etc.
• Meet training and certification requirements for applicable technologies (LogicMonitor, Dynatrace, Cisco Observability Solutions, BigPanda, Chronosphere, etc.)
• Travel estimate up to 15%
• Internal projects when applicable

Education and/or Skill Set Qualifications

• Bachelor's degree in Computer Science or equivalent experience
• 3+ years of experience in deployment of Observability solutions
• 3+ years of Providing Technical Guidance to Engineers
• Knowledge and skill level in identified competencies needed to meet minimum requirements for role
• Previous direct customer consulting experience or equivalent understanding of role responsibilities

Required Qualifications

• Observability solution vendor certifications
• Highly proficient in Observability solutions, Cloud architecture, Application architecture, Infrastructure architecture
• Demonstrated understanding and experience with Terraform, Ansible or equivalent IaC automation tools and technologies
• Demonstrated knowledge of on-premise and cloud platforms with awareness of multi-platform solutions and capabilities
• Working knowledge of containers including orchestration with Kubernetes
• General working knowledge of Kubernetes design and implementation
• Working knowledge of GitHub and/or GitLab
• Experience working as an engineer / team member within an agile environment
• Demonstrated ability to speak to business value of public cloud solutions
• Excellent written and verbal communication skills, as role must be able to conduct client facing conversations to drive success in consulting engagements
• Demonstrate solid interpersonal skills and ability to collaborate with delivery engineering teams
• Ability to understand, remember, and apply oral and/or written instructions or other information
• Ability to organize thoughts and ideas into understandable terminology
• Ability to multitask, organize, and prioritize
• Ability to understand and follow complex instructions and guidelines

Preferred Qualifications

• Additional technology areas and experience: Linux, PowerShell, BASH, Cloud platform specific automation tooling, additional scripting languages, additional software development languages, data experience, networking experience
• Experience working as a consultant within professional services